Are you awesome, or what?

“Awesome” = a star performer who’s passionate about making a

difference, and helping others go beyond their full potential.

Team Leader, Customer Happiness

Are you the type of person that wants to make an impact on those around you?

Are you a motivated self-starter who’s results-focused and looking for an amazing career journey with one of the coolest tech companies in SE Asia?

Do you have experience and enjoy the responsibility/flexibility of working from home?

If your answer to the questions above is a resounding “YES!” then, you’ve got what it takes to be on the Prosperna Team!

What You’ll Do

  • Oversee the day-to-day operations of the Customer Happiness Team
  • Be actively involved with the operational delivery and Metrics and SLA if required for new product and feature releases
  • Facilitate reporting on metrics
  • Ensure that all customer inquiries and issues are solved correctly and in accordance to the proper SLA
  • Work to pioneer/update any relevant support material for the team
  • Provide feedback and act as 1st level of escalation point of contact.
  • Evaluate and analyze Customer Happiness software data to analyze case trends to prevent future issues
  • Assist the customer Happiness team in building knowledge base/support data such as training materials and FAQs.
  • Identify common customer challenges and proactively find ways to improve our product and processes.
  • Create a system to gather feedback and feature requests and communicate them effectively to the team
  • Let our customers feel heard and happier.

What We’re Looking For

  • Proven track record of great customer service experience at least 5 years (bonus points for SaaS/tech startup customer support experience).
  • Bachelor’s degree preferred with Masters or equivalent experience.
  • Experience in using zendek, click up, mix panel and hubspot is a plus
  • Tech savvy and hungry to improve technical skills.
  • Ability to identify customer needs and successfully implement solutions.
  • Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.
  • Humble and friendly person who genuinely loves helping people and solving problems.
  • Graduate of any course.

Interested?

Send in your CV and tell us a little something about yourself today!